SERVICE
Payment, Shipping & Returns
Order
Our customer advisors are personally available by phone and email to guide you through your order in an uncomplicated manner.
We place the highest value on comprehensive customer service. Especially when buying high-quality jewelry, it is important to us to inform and advise our customers comprehensively about the jewelry and brands.
Personal offer
You will receive your personal offer quickly and easily from our customer advisors by e-mail or telephone. In your inquiry, you have the opportunity to directly address open questions and requests.
You will receive your - of course non-binding - offer usually within 30 minutes.
Phone order
You can place your order easily and securely in a personal conversation with one of our customer advisors. During the conversation, we will also be happy to answer your questions about the product, for example, about possible special designs or delivery dates.
Order
Our customer advisors are personally available by phone and email to guide you through your order in an uncomplicated manner.
We place the highest value on comprehensive customer service. Especially when buying high-quality jewelry, it is important to us to inform and advise our customers comprehensively about the jewelry and brands.
Personal offer
You will receive your personal offer quickly and easily from our customer advisors by e-mail or telephone. In your inquiry, you have the opportunity to directly address open questions and requests.
You will receive your - of course non-binding - offer usually within 30 minutes.
Phone order
You can place your order easily and securely in a personal conversation with one of our customer advisors. During the conversation, we will also be happy to answer your questions about the product, for example, about possible special designs or delivery dates.
Free worldwide shipping! We offer you the possibility to benefit from our free shipping for all orders all over the world. Regardless of your location, be it in Germany or the USA, you will not incur any shipping costs. We do not charge any hidden fees and provide you with smooth and free shipping worldwide.
Our shipping methods
Up to an order value of 5.000 € you will receive your package via DHL.
- Fully insured, of course.
- As soon as your order leaves our house, you will receive the tracking link with your tracking number from us. Herewith you can see the current status of your delivery.
- As a rule, you will receive your package already on the next business day, at the latest after two business days.
- If you wish, we will also be happy to arrange express shipping or another type of desired delivery - just contact one of our customer service representatives.
- With our special value shipping, your package will be right on the next business day once your order leaves our facility.
- The delivery by cash-in-transit is carried out after agreement with you: you determine the desired place and time of delivery.
- Delivery is also possible on Saturdays.
- Your package will be delivered only to you or to a person expressly designated by you. Under no circumstances will it be left with unknown persons or in other places.
For deliveries outside the EU, we will issue an invoice for the net amount without the German VAT of 19%. We take over the complete customs registration for you. Please note that delivery and invoice address must be identical. You pay the national VAT in the export country upon receipt of the goods.
If you prefer delivery to a German address or local store pickup and want to export the item abroad, we will issue the invoice including the German VAT of 19%. You will receive an export form for customs from us. When exporting, you must present the export form, your invoice (the invoice address must be in the importing country) and the items to customs. Anschließend übersenden Sie uns das vom Zoll gestempelte Original-Dokument und wir erstatten Ihnen die deutsche Mehrwertsteuer.
For delivery by mail to Switzerland, we will issue an invoice for the net amount without the German VAT of 19%. We take over the introduction into Switzerland and the complete customs registration of your goods for you. The Swiss VAT you pay conveniently directly upon delivery to the value shipper.
Example: For example, you order a product that has a price of 5,000.00 euros from us. When ordering and shipping to Switzerland, you pay only 4,201.68 euros, which is the net price minus the German VAT of 19%. For delivery in Switzerland, you pay the 8.1% Swiss tax in cash directly to the delivery person. In this example, this corresponds to a monetary value in francs, which is the equivalent of approximately 323.53 euros. Thus, the customer from Switzerland ultimately pays only 4,525.21 euros for the product with a price of 5,000.00 euros - a saving of almost 9.5%.
Shipping options for our international customers at a glance
| Shipping to German address / pickup | Shipping to international address | |
| Invoice amount | Payment of the gross amount | Payment of the net amount |
| Billing address | International billing address | International billing address identical to the delivery address |
| Customs procedure | You will receive the export form from us. Please send this form, the invoice and the item to customs on export. | We take care of the complete customs declaration |
| VAT refund/payment | We will refund the German VAT retroactively after the original stamped export form has been sent to us. Payment of the VAT of the export destination to customs upon export. | Payment of the VAT of the export destination upon delivery to the shipping service provider. |
