Payment, Shipping & Returns
Everything about the payment process
With our payment methods bank transfer, instant bank transfer, Paypal and payment on collection, we offer our customers an automatic discount of 5% on selected brands. This is shown at the respective product and in the shopping cart. The shipment of the goods will be made after full receipt of payment.
When paying by credit card, the account is charged with the placement of the order. We accept credit cards Mastercard, Visa and American Express.
We are happy to provide the option to purchase on account with the support of our partner Klarna. After shipping the goods, you have 14 days to easily and conveniently pay the outstanding amount by bank transfer.
Use the possibility of Klarna purchase on account for orders
- from an order value of € 100 up to a maximum purchase value of € 1,500
- where the billing address is the same as the delivery address
- Where no gift certificates are purchased
Installment payment with our partner Klarna offers numerous advantages for uncomplicated processing. In addition, you benefit from attractive conditions with us.
- Payment by installment purchase is possible from a purchase value of 100 € up to a maximum purchase value of 3,000 €.
- Faster delivery times due to real-time verificationMore information about Klarna installment payment
From an order value of 500 € up to an order value of 12.000 € we offer you the possibility of 0% financing with our partner TARGOBANK. We take over the accruing interest for you for all products. You can choose between 6, 8, 12 or 24 equal monthly installments.
|0% financing||Installment purchase
|Minimum order value||500 €||100 €|
|Maximum order value||12.000 €||3.000 €|
|Interest rate||0%||0% - 4%|
|Maturities||6, 8, 12 oder 24 months||6, 12, 18, 24 months or flexible|
|Credit check||within the scope of the subsequent application by Targobank||within the framework of the subsequent application by Klarna|
|Minimum order value||500 €|
|Maximum order value||12.000 €|
|Maturities||6, 8, 12 oder 24 months|
|Credit check||within the scope of the subsequent application by Targobank|
|Minimum order value||100 €|
|Maximum order value||3.000 €|
|Interest rate||0% - 4%|
|Maturities||6, 12, 18, 24 months or flexible|
|Credit check||within the framework of the subsequent application by Klarna|
Shipping options for our international customers at a glance
|Shipping to German Address / Pickup||Shipping to international address|
|Invoice amount||Payment of the gross amount||Payment of the net amount|
|Invoice address||International invoice address||International billing address identical to the delivery address|
|Customs procedure||You will receive the export form from us. Contact customs with this, the invoice and the item when exporting.||We take over the complete customs declaration|
|Value added tax refund/payment||Reimbursement of German VAT by us retroactively after sending the original stamped export form to us. Payment of VAT of the export destination to the customs upon export.||Payment of VAT of the export destination upon delivery to the shipping service provider.|