What does concessionaire mean?

A concessionaire is the official retailer of a company. Only as an official trading partner is it possible to receive goods directly from the manufacturer.

Buying a watch from an official concessionaire guarantees you the best protection against fakes and gray market goods. Certainly, not all watches coming from non-concessionary dealers are fakes, however, this risk cannot be eliminated.

What are the advantages of buying from a concessionaire?

Security: Buying from a regular retail partner lets you know exactly where the watch comes from: directly from the manufacturer! Experience security, trust and service.

Direct contact person: When you buy a watch from an official concessionaire, you always have a direct contact person who is there for you in the event of any questions, problems or repairs.

Information & repair: What happens if my watch is defective? Where do I send the watch? How long will the repair take? Where do I do the overhaul? There is no need to worry about any of these questions when dealing with an official retailer. A concessionaire with its own certified workshop offers experienced watchmakers as direct contacts for repairs who can provide precise information and feedback. In addition, the repair time is shorter as the watch does not have to be sent by post several times.

Faster delivery time: The concessionaire also scores points with faster delivery times, as he receives the desired watch directly from the manufacturer. In the gray market, the retailer sometimes has to search for weeks to find the desired model.

Guarantee: Since gray market dealers cannot offer the manufacturer's warranty, they often offer their own warranty. With this, however, it is not certain what will happen if the watch needs a repair - or cannot be repaired. With a concessionaire, you always receive the full warranty from the manufacturer.

Free additional services: Another advantage of the concessionaire are the free services such as engraving, individual bracelets and personalized configurations.

Service experience: A unique, exclusive shopping and service experience is simply part of buying a luxury watch - only a concessionaire can offer this. Enjoy the unique all-round service and benefit from many years of experience and the best advice!